Shop Policies

It’s not the most glam thing to talk about shop policies, but someone’s gotta do it!

Here are a few good things to know:

Your handmade creations are made with so much love by me, and I stand behind their quality, beauty, and aesthetic. I never ship something off that I’m not truly proud of. I am confident in the strength and look of all my pieces that I sell. Due to this, I will ensure that your item should not break or become damaged with normal wear. If within 30 days, something should happen (a hook breaks, a pieces falls off etc) that was not due to negligence, I will work with you to come up with a suitable solution. After 30 days, I will no longer be held responsible for returns or replacements. However, if you lose an earring or otherwise damage one and I’m able to offer a replacement piece, we can work together on a solution for a replacement.  

Unfortunately, I cannot control the mail! If I could, you’d have your precious new pieces in seconds, but as it stands, once I carefully package your item and drop it off with the lovely postal service worker and provide your tracking number, I can no longer be held responsible for what happens to it. Occasionally, USPS misplaces packages (I’ve never had them lose one completely) and they may take longer to get to you than either of us would like! In that case, I will open a…case (haha) with USPS, and you should too. Your package will come insured up to $100 and if something should happen and they lose your package, they will reimburse you. I will do everything I can to help you with that process, but I cannot remake or replace items that USPS loses.

Please inspect your items to ensure their quality once they arrive. After 5 days of the package arriving to you, I will no longer replace/be held responsible for anything that may have been damaged in shipping. Similarly, if you decide the size isn’t for you please let me know within 5 days so we can figure out a solution. In instances of changing your mind, you will be responsible for shipping the piece back to me in the same manner it was shipped to you if you would like a refund.

Thanks for your understanding and cooperation with these policies!